Privacy Policy

Effective Date: January 1, 2026

1. Introduction

w2j ("we", "our", or "the platform") is committed to protecting the privacy of all users who access our online casino and sports betting services. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the w2j platform, whether you are browsing our site, registering an account, placing bets, or contacting customer support.

By accessing or using the w2j platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users, including visitors, registered members, and VIP account holders located in Bangladesh and other jurisdictions where we operate. If you do not agree with any part of this policy, please discontinue use of our services.

2. Information We Collect

When you interact with w2j, we may collect the following categories of personal data:

• Identity Information: Full name, date of birth, nationality, and government-issued identification documents (such as a National ID card or passport) provided during KYC verification.
• Contact Information: Email address, phone number, and residential address in Bangladesh (city, district, division — e.g., Dhaka, Chittagong, Sylhet).
• Financial Information: Payment method details used for deposits and withdrawals, including mobile banking references for bKash, Nagad, Rocket, and Upay transactions. We do not store full card numbers directly.
• Account Activity Data: Betting history, game session logs, bonus usage, deposit and withdrawal records, and account login timestamps.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and cookie data used to maintain your session and detect fraudulent activity.
• Communications Data: Records of emails, live chat transcripts, and support ticket conversations with our customer service team for quality assurance and dispute resolution.

3. How We Use Your Information

w2j uses the personal data we collect for the following legitimate purposes:

• To create and manage your player account, verify your identity, and ensure you meet the minimum age requirement of 21 years or older as required for gambling services in Bangladesh.
• To process financial transactions including deposits via bKash, Nagad, Rocket, and withdrawals to your registered payment account, and to detect and prevent financial fraud.
• To send you service-related communications such as account confirmations, transaction receipts, security alerts, and policy updates. Marketing communications are only sent with your explicit consent and you may opt out at any time.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, responsible gaming obligations, and any lawful requests from competent authorities.

4. Cookies and Tracking Technologies

w2j uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and analyze usage patterns to improve our services. Cookies are small data files stored on your device that help us recognize you on return visits and deliver a consistent, personalized experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the w2j platform, such as staying logged in or accessing personalized promotions.

5. Sharing of Your Information

w2j does not sell or rent your personal information to third parties. We may share certain data with trusted service providers strictly for the purpose of operating our platform. These categories of recipients include:

• Payment Processors: Partners such as bKash, Nagad, Rocket, and card payment networks who facilitate your financial transactions. These partners process only the data needed to complete your transaction.
• Identity Verification Providers: KYC service partners who assist us in verifying the identity and age of account applicants to meet our responsible gaming and anti-fraud obligations.
• Technology and Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity vendors who maintain the technical infrastructure that powers the w2j platform under strict confidentiality agreements.
• Legal and Regulatory Authorities: Government bodies, law enforcement agencies, or courts where disclosure is required by law, court order, or to protect the rights, property, or safety of w2j, our users, or the public.

6. Data Security

We take the security of your personal data seriously. w2j implements a multi-layered security architecture that includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal information, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and real-time monitoring for suspicious activity across all accounts. While no digital platform can guarantee absolute security, we apply industry best practices to minimize risk and respond swiftly to any security incident that may arise.

7. Data Retention

w2j retains your personal information for as long as your account remains active or as long as is necessary to provide our services to you. Following account closure, we may retain certain data for a period required by applicable law or regulation, typically up to five (5) years, in order to comply with AML obligations, resolve disputes, and enforce our agreements.

When data is no longer required, it is securely deleted or anonymized in accordance with our internal data lifecycle management procedures.

8. Children and Minors

The w2j platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that information from our records and close the relevant account. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at [email protected].

9. Your Rights as a User

As a registered user of w2j, you hold the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal data we hold about you at any time by contacting our support team.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data. We will honor this request where we are not legally required to retain the data.
• Right to Withdraw Consent: Where we process your data based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Third-Party Links

The w2j platform may occasionally reference third-party service names (such as payment providers bKash and Nagad) in an informational context. w2j is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any external services you choose to use in connection with your w2j account.

11. Changes to This Privacy Policy

w2j reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered users by email or in-platform message.

Your continued use of the w2j platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. w2j is committed to handling all data in a manner consistent with internationally recognized data protection principles. Any disputes arising in connection with this Privacy Policy shall be addressed through w2j's internal dispute resolution process in the first instance, followed by any applicable legal remedies available in the relevant jurisdiction.